7ezbet Privacy Policy

1 Who We Are and How to Contact Us

1.1 7ezbet is an online casino and sports betting platform operated for the Bangladesh market. We are the data controller for the personal information you provide when using the Platform.

1.2 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data concern, you may contact our support team in writing at: [email protected]. We will respond to privacy-related requests within 14 calendar days.

1.3 This Policy applies to all data collected through the 7ezbet.app website, mobile web application, and any related services offered under the 7ezbet brand.

2 What Personal Data We Collect

2.1 Registration Data. When you create a 7ezbet account, we collect the personal information you submit during registration. This typically includes:

• Full name
• Date of birth (to verify you are aged 21 or above)
• Mobile phone number (primary identifier for account access)
• Email address (where provided)
• City or region within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Chosen username and hashed password

2.2 Identity Verification Data. As part of our Know Your Customer (KYC) process, we may request:

• National ID card (NID), passport, or other government-issued photo identification
• Proof of address (utility bill, bank statement dated within 90 days)
• Selfie or liveness-check photograph for identity matching

2.3 Financial and Transaction Data. When you make a deposit or withdrawal, we collect:

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or other supported channels)
• Mobile wallet number or bank account reference associated with the transaction
• Transaction amounts in BDT (৳)
• Transaction timestamps and reference identifiers

2.4 Technical and Usage Data. When you browse or use the Platform, we automatically collect:

• IP address and approximate geographic location derived from it
• Device type, operating system version, and browser type
• Pages visited within the Platform, time spent on each page, and navigation path
• Game sessions accessed, bet amounts placed, and game outcomes
• Referring URL (if you arrived via a link from another page)
• Cookie identifiers and session tokens (see Section 7 on Cookies)

2.5 Communications Data. If you contact our support team, we retain records of the correspondence — including messages sent via email or any in-platform messaging tool — to help resolve disputes, improve service quality, and maintain a history of interactions.

2.6 Responsible Gaming Data. If you use our responsible gaming tools — such as deposit limits, loss limits, session reminders, or self-exclusion — we record those settings and any changes you make to them. This data is treated with the highest level of sensitivity and is used only for player protection purposes.

3 How We Use Your Personal Data

7ezbet processes your personal data only for legitimate, clearly defined purposes. The table below summarises the primary purposes and the legal basis for each:

3.1 Marketing Communications. Where you have provided consent, 7ezbet may send you promotional messages about new games, bonus offers, seasonal promotions (such as Eid, Pohela Boishakh, BPL season specials), and platform updates. You may withdraw consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

3.2 Automated Decision-Making. 7ezbet uses automated systems to detect unusual betting patterns, potential fraud, and signs of problem gambling. These systems may flag an account for review, but significant decisions — such as permanent account closure or withdrawal refusal — are reviewed by a human member of our team before being finalised.

4 How We Share Your Personal Data

4.1 Payment Processors. To process your deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and supported banks. These partners are bound by their own privacy and data security obligations and are not permitted to use your data for any purpose other than processing the transaction.

4.2 Game Providers. When you play games powered by third-party studios — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — those providers may receive a session token and anonymised player identifier to facilitate game loading and result recording. Personal information such as your name, phone number, or payment details is not passed to game studios.

4.3 Fraud Prevention and Security Partners. We work with specialist third-party services for fraud detection, IP analysis, and device fingerprinting. Data shared with these partners is used solely to protect the Platform and its players from fraudulent activity.

4.4 Legal and Regulatory Authorities. 7ezbet may disclose your personal data to law enforcement, government bodies, or regulatory authorities where required to do so by applicable law, court order, or other legal process. We will notify you of such disclosures where permitted to do so.

4.5 No Sale of Personal Data. 7ezbet does not sell, rent, or trade your personal data to any unaffiliated third party for their own marketing or commercial purposes. Your information is used only as described in this Policy.

4.6 Business Transfers. In the event of a merger, acquisition, or sale of all or part of 7ezbet's business, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any material changes to the way your data is processed as a result.

5 Data Retention

5.1 7ezbet retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil legal, regulatory, fraud prevention, and dispute resolution obligations.

5.2 Retention periods by data category:

• Account registration data: Retained for the lifetime of the account and for a minimum of 5 years following account closure, in line with financial record-keeping obligations.
• Identity verification (KYC) documents: Retained for a minimum of 5 years after the end of the business relationship.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Support communications: Retained for 3 years from the date of the last interaction, or longer if related to an unresolved dispute.
• Technical and usage data (logs): Retained for up to 12 months, after which anonymised aggregate data may be retained for analytics purposes.
• Marketing preferences: Retained until you withdraw consent or close your account.

5.3 When your data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to you.

6 Data Security

6.1 7ezbet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 7ezbet platform
• Encrypted storage of passwords (hashed and salted; plaintext passwords are never stored)
• Restricted internal access to personal data on a strict need-to-know basis
• Regular security assessments of our infrastructure and application code
• Session timeout controls and device-based authentication checks
• Continuous monitoring for suspicious login activity and anomalous account behaviour

6.2 While we take every reasonable precaution, no method of electronic transmission or storage is entirely free from risk. If you have reason to believe that your 7ezbet account has been compromised, please contact us immediately at [email protected] so that we can take protective action.

6.3 You are responsible for keeping your own login credentials — including your password and any one-time passcode (OTP) — confidential. Do not share your account credentials with any third party.

7 Cookies and Tracking Technologies

7.1 7ezbet uses cookies and similar technologies (such as local storage tokens and session identifiers) to deliver and improve the Platform. Cookies are small text files stored on your device when you visit the Platform.

7.2 Types of cookies we use:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without preventing you from using the Platform.
• Functional cookies: Remember your preferences such as language setting, last visited game category, and deposit method, so you do not need to re-enter this information on each visit.
• Analytics cookies: Help us understand how players navigate the Platform, which pages are most visited, and where users encounter issues. This data is collected in aggregate and does not identify you individually.
• Marketing / preference cookies: Used to present you with bonus offers and promotions that are relevant to your play history and preferences. These are only set where you have provided consent.

7.3 You may manage or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled via browser settings without disrupting your session.

8 Your Rights as a Data Subject

8.1 As a player on the 7ezbet platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, for example while a correction request is being resolved.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request your data in a structured, machine-readable format.
• Right to withdraw consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.

8.2 To exercise any of the above rights, please submit a written request to [email protected]. We will respond within 14 calendar days. We may require you to verify your identity before processing a data rights request.

8.3 Please note that certain rights may be limited where 7ezbet is required to retain data by law or where deletion would prejudice ongoing fraud prevention, dispute resolution, or responsible gaming obligations.

9 Children and Minors

9.1 The 7ezbet platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated data.

9.2 If you believe that a minor has registered on the Platform, please notify us immediately at [email protected] so that we can take prompt protective action.

10 Changes to This Privacy Policy

10.1 7ezbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last reviewed" date at the top of this page and, where appropriate, notify registered players via a message within the Platform or by email.

10.2 Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

10.3 If you do not agree with any changes to this Policy, you should discontinue use of the Platform and may request account closure by contacting [email protected].